Since incorporation, the information center served as FOTON LOVOL's key arm in dispatching the market resources, in an effort to duly and accurately resolve hard nuts for FOTON LOVOL's customers, and offer high-quality and high-efficiency first-hand information. Moreover, the information center gives full play to its advanced long-distant service means, which receives warm welcome from customers, and different major media successively made report on the information center. During the harvesting period in 2005, Vice Premier Hui Liangyu arrived at the harvesting site to direct the harvesting.
In 2006, after full inspection and discussion, Department of Agricultural Mechanization(DOAM) (subordinate to Ministry of Agriculture(MOA)) set up 2006 Sanxia Trans-regional Work Information Center at FOTON LOVOL based on FOTON LOVOL's Customer Information Center. Thanks to the great support from agricultural machinery authorities, the information center is able to provide more detailed, comprehensive, and accurate information; in this case, FOTON LOVOL's information service capability in terms of agricultural machinery trans-regional work has been greatly improved. In 2007, Department of Agricultural Mechanization (subordinate to Ministry of Agriculture)DOAM continued its cooperation with FOTON LOVOL to construct new information center (with total investment reaching 20 million yuan and floor space 500 square meters) into a brand-new service platform issuing more abundant, accurate, and authoritative information by means of updating software system and expanding information channels. At present, the company raised its service to a new high level , and it marketed the ’Wholehearted service for You ’service brand, in order to offer considerate service.

First, all-round information service
FOTON LOVOL Information Center not only provides customers with comprehensive & detailed consultation service and considerate help service, but also furnishes customers with all-round information services (like weather condition, traffic condition, income, trade development trend, product maintenance knowledge and technique) through its full communication with local government and industry management departments, in order to minimize customers’ operating cost and increase their income.
 
Second, all-day call service
FOTON LOVOL Information Center employs '7*24' work system and follows the one-stop service principle, namely, whenever and wherever the customers are in need, the information center will make rapid and accurate response once receiving the call. Moreover, the information center boats of several senior trade experts to provide customers with the most convenient and practical directions on product maintenance and use, in addition to connecting with different professional departments, in an effort to provide customers with the timely and accurate technical knowledge.
Third, multi-channel access service
Apart from traditional access modes like telephone and fax, FOTON LOVOL Information Center offers other access modes like email, web and synchronous browse. In this way, customers can get in touch with FOTON LOVOL Information Center through different access modes, which tightens the communication between customers and FOTON LOVOL. Moreover, FOTON LOVOL Information Center has realized the centralized management of long-distance distribution seats, in order to provide customers with more considerate service.
Fourth, whole-process humanistic service
FOTON LOVOL Information Center upholds 'Customer-oriented' service philosophy, and goes all out for customers' satisfaction. Service representatives in information center received professional training, and they always answered customers' call with passionate attitude, in addition to proactively dealing with customer information and objectively handling customer complaints. As to customers' service requirements, the information center will provide them with quality service in real time.
FOTON LOVOL Information Center will continue following the service tenet of 'People-oriented and Moving Customers', and persisting in the service principle of 'Think and worry about what the customers think and worry about', in addition to strictly abiding by service discipline, making fast response, conducting prudent dispatch and taking the initiative, in order to achieve 'no fault in professional service and no distance with customers', build up a communication bridge between FOTON LOVOL and the customers, and ensure the customers' maximum benefit.